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Include your machine code and the email used at checkout whenever the question is about a license — those two things let us find your order immediately.

Required fields are marked with an asterisk (*).

We reply here. If the question is about an order, use the address you paid with.

SnapByFace → Software Activation → Copy. With it we can find your order immediately.

What you did, what you expected, and what happened instead.

Prefer email? Write to support@snapbyface.com.

Moving to a new computer? Use the transfer form — it is checked automatically.

Most activation problems are answered on the activation page.

Replies usually come within 1–2 business days (UTC+8). Support is available in English and Chinese.